|Frequently Asked Questions|
In case you are wondering about possible questions that might arise concerning proper funeral customs or etiquette, the following information might be helpful.
We offer convenient options for payment of the funeral services you have selected. We will assist you in completing the option selected. Most families find these options to be the easiest way to handle financial arrangements with us.
Separate Cemetery Costs must be paid by the day of the service unless other arrangements have been made with the cemetery.
There will be a $25 processing fee on all insurance policies assigned to Kepner Funeral Home. (This charge is to process consumer held insurance policies for assignment to Kepner Funeral Home)
Kepner Funeral Home personnel can help you secure additional death certificates.
Casket flags and grave markers may be available for qualified veterans. Likewise, funeral expense allowances may be available for those who qualify. Kepner Funeral Home personnel can apply for you.
Kepner Funeral Home personnel can provide you with information to assist in filing claims for life insurance benefits, including assignment procedures.
A lump sum death benefit in the amount of $255 is available for the surviving spouse or minors. Survivors' pension benefits may be available for a qualified widow and minor children. For more information, call Social Security at 1-800-772-1213.
It is appropriate to send thank you cards to the following people, if applicable to your situation, approximately one to two weeks after the service:
It is not necessary to send acknowledgment to people who sign the register book.
Customary ways to sign thank you cards are:
Additional thank you cards are available, if needed, and can be picked up at the reception desk.
No. Kepner Funeral Homes' policy is not to disclose your family's address or phone number to any person requesting such information. We maintain that this is confidential information.
It is unfortunate that some people use the obituaries and death notices to steal. Burglars learn when visitations and funeral services are held, and then, while the family members are away from home to pay their last respects to a loved one, they loot and ransack the family members' homes.
Please guard against this danger. When your family is going to attend services at a funeral home or church, ask a close friend or trusted neighbor to stay in, or at least closely watch, your home while you are away. It is also advisable to contact your local police department and notify them of your absence.